Questions to ask before hiring a debt collection agency

Many companies deal with bad payers at some point and the worst thing managers of those companies can do is to wait for their customers to pay their debts by themselves. While some people feel guilty about not paying their debts in due time and do their best to pay them as soon as possible, others try to “forget” about their debts, in which case the best solution for those companies is to resort to the professional services of a debt collection London agency. Here are some of the most important questions you, as the manager of a company, should ask such an agency before hiring them.

 Do you own a certification?

It is essential to select a debt collection agency that is certified by a competent institution. You should know that in order to obtain that certification, the agency has to go through a stringent process and to meet several crucial requirements such as to have collected claims for a couple of years and to have a specific number of employees. Ask the agency to show you their certification before hiring them in order to ensure you are going to work with professionals.

Are you specialized in my industry?

Another important question you should ask a debt collection agency is related to the industry they are specialized in. In order to benefit from the best results, it is advisable to hire an agency that specializes in the same industry which you operate in as well, since this way you can be sure the agents will know how to handle different types of situation and will come up with the best solution for your company.

What debt collection strategies do you use?

The reputation of your company is an important element in the sustainability of your business, which means that you cannot afford applying high pressure over your customers or harassing them in any way to pay their debts. A professional debt collection agency will not use such methods, since they know these will only do more harm to both your existing and potential customers and your company. Make sure you discuss with the agency about this aspect before you hire them in order to have a clearer idea upon the tactics they use in the process.

All things considered, these are some of the most important questions you should ask an agency that provides debt collection services before you hire them.